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Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.

Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Brian Anderson

March 26, 2024

5  out of  5 rating by Brian Anderson
"Been with Katherine’s office for many years now and the service is always great. Best State Farm office, hands down"
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Eucarys Vizcaino

March 16, 2024

5  out of  5 rating by Eucarys Vizcaino
"My mother and I switched to State Farm after attempting many other insurance companies. We've been with State Farm for almost a year now and has been the best decision this far.  This is the best place for all your insurance needs. They will pay attention to your needs and get you the best deals. Alexa and Jessica goes above and beyond in costumer service. We're thankful for this great year of service."
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zach smifff

January 31, 2024

5  out of  5 rating by zach smifff
"Been with statefarm ever since i started driving and they are great!!"
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Joy Orao

November 8, 2023

5  out of  5 rating by Joy Orao
"Nicole was great , very intuitive and helpful.she answered any question I had and offered the best insight she could."
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Clay Pacheco

October 31, 2023

5  out of  5 rating by Clay Pacheco
"Just wanted to take a moment and thank you for all the great service you and your agency has provided to my family for over 10+ years. Recently, I have been assisted quite often by Katie Larkin and I just wanted to mention what exemplary service she provides. Very professional, expeditious, and cordial."
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David Frakt

September 29, 2023

5  out of  5 rating by David Frakt
"When my son turned 16 and got his driver's license, my auto insurance with another company shot up. Katherine was able to save me a substantial amount with a State Farm policy and still provide excellent coverage. She was very patient and informative throughout the process as she explained my options. I would strongly recommend speaking to her about your insurance needs."
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Jennifer Williams

September 27, 2023

5  out of  5 rating by Jennifer Williams
"Jessica and everyone of the other team members in this office are so helpful, knowledgeable and the most thorough team. I highly recommend Katherine’s State Farm office for any and all of your insurance needs."
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Lisa Gormey

September 21, 2023

5  out of  5 rating by Lisa Gormey
"Best insurance agency ever. They're all friendly and helpful. My favorite is Nicole."
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George Wilson

September 14, 2023

5  out of  5 rating by George Wilson
"Friendly and helpful."
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Lance Lewis

September 13, 2023

5  out of  5 rating by Lance Lewis
"Very professional, helped me save 100 a month with better coverage than what I had."
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Robert Kinmonth

September 12, 2023

5  out of  5 rating by Robert Kinmonth
"Still Jacksonville's best insurance group. Jessica always helps me with anything I need. Much appreciated!"
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Vince Allen

September 12, 2023

5  out of  5 rating by Vince Allen
"I've always received 5 star service which is unusual these days for an insurance agency. I've never been put on hold or had to make a second contact to correct anything. Way to go Katy Baustart!"
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Dontha Veone

September 11, 2023

5  out of  5 rating by Dontha Veone
"I was recently in a car accident, they not only sent a card signed by everyone in the office but they also called just to check on me. I am very pleased with the prices and the quality of their customer service. 10 out of 10."
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Michelle Lien

September 11, 2023

5  out of  5 rating by Michelle Lien
"Also friendly and great customer service! Love working with this group."
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Pyper Pickering

September 7, 2023

5  out of  5 rating by Pyper Pickering
"Kudoos to Nicole! Above and beyond getting me insurance on an older brick home! Then called me 4 mos later,(today) as they found betrer coverage for my dwelling with much better company for only $30 a year more! Nicole went the extra mile for me saving me about $500 from other insurance quote back in March. Moving from midwest insuran e us totally different in Florida, but Nicole at State Farm explained everything to me in great detail! 11 Stars if i could rate her! Karen S"
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Patricia Royston

September 7, 2023

5  out of  5 rating by Patricia Royston
"Everyone in this office are ALWAYS there when you need them. I have been insured with this office for a very long time with multiple policies and have never had any problems. I specifically deal with Nicole for all my insurance needs and she has always been very friendly and professional. Thank You all for providing my husband and I a great insurance experience."
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Robert Louer

September 7, 2023

5  out of  5 rating by Robert Louer
"Jessica's knowledge and expertise was key in my decision to choose the Katherine Baustert – State Farm agency for my insurance needs."
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Jake Rhoden

September 7, 2023

5  out of  5 rating by Jake Rhoden
"Amazing service all around from Nicole Goff! She took care of everything and I had to do very little."
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Jay Pugliese

September 7, 2023

5  out of  5 rating by Jay Pugliese
"Absolutely amazing and professional. I love it here feels like home when you walk in. It is super clean and everyone is super friendly."
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Judy Tyner

September 6, 2023

5  out of  5 rating by Judy Tyner
"Great people excellent service."
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Brenda Flinn

September 5, 2023

5  out of  5 rating by Brenda Flinn
"Jessica was absolutely AWESOME! Best experience I've had with any insurance agent EVER!"
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Michael Witkowski

August 25, 2023

5  out of  5 rating by Michael Witkowski
"Great insurance company. I have top of the line coverage and I don't pay a large amount for it. The rates in the area I live in also went up recently by a large amount and they helped me find a way to negate that large change with discounts. Thank you for everything you all do! Another happy customer. =]"
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J Balczon

August 21, 2023

5  out of  5 rating by J Balczon
"Thank you for being so courteous and professional!"
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Noah Gilberstadt

August 18, 2023

5  out of  5 rating by Noah Gilberstadt
"Everyone is very friendly and ready to help. Super easy to set up a new plan and was done in minutes."
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Janis Jenkins

August 16, 2023

5  out of  5 rating by Janis Jenkins
"We're in today to pay on my insurance today and was assistant by Jessica I gave a five star because Jessica gave me five star service she was so sweet she explained things to me and she didn't make me feel like she was pressed for time even though it was late and almost time for her to get off just wanted to say that every time I call I always get the sweetest person that answers the phone and I never had a case where someone answering at the front that's couldn't help me so keep it up State Farm Jessica you are so sweet thanks for helping me"